Orders placed prior to 1:00pm PST will usually process and ship within 1 to 3 business days, limited by product availability and excluding weekends and holidays. Delivery is carried out in timeframes dependent on destination and shipping method chosen. Since shipments are not made on weekends or holidays, they will be made on the following regular business day.

Delivery times and charges are dependent on the size and delivery method desired. Expedited shipping may be requested by calling our Customer Support Team at any time Monday through Friday between 9:00 am and 5:00 pm PST, (except on American national holidays) toll free at 1(855) 2-Luxury or 1 (661) 222-7300. Shipping outside the United States can take additional time to process, and additional fees may apply.

Yes, the order date refers to the date on which the order was placed and confirmed on the website, whereas the shipment date refers to the date on which the goods are dispatched from our warehouse and handed over to the carrier.

Yes, Dominie Luxury can deliver to an alternative address (e.g. workplace). You must provide a delivery address. For assistance contact our Customer Support Team at any time Monday through Friday between 9:00 am and 5:00 pm PST, (except on American national holidays) toll free at 1(855) 2-Luxury or 1(661) 222-7300.

As soon as the order is dispatched from our warehouse, you will be sent an email confirming all shipping details with a tracking number. You can also login to your account online to see the status of your order and obtain your tracking number.

If your order has already been shipped, we invite you to wait until it arrives and then contact our Customer Support Team to request its return. We inform you that once confirmed, your order cannot be deleted.

The following policy applies only to products purchased on the dominieluxury.com website. We cannot accept returns or exchanges of products purchased through other non-affiliated websites, stores or boutiques. Please review our specific applicable conditions. Before returning any item(s) you must first contact our Customer Support Team for issuance of an authorization for return.

Our Order Processing Department takes great care to be sure that all orders are filled according to the order submitted. However, should the product received not be the same as the one you ordered, Dominie Luxury will take full responsibility for the return or exchange of item. Please contact our Customer Support Team for issuance of authorization for return and to make arrangements for carrier pick up. Return/Exchange in this case is at no additional cost to you. A new delivery bill will be issued and sent to you by email, which you must print and attach to the package. As soon as the goods have been returned to the warehouse, their condition will be checked and the refund/exchange will be made within approximately 30 days. No refunds are possible for products received in condition not complying with the return policy. The refund will only be paid to the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

If you don’t like the product purchased just contact our Customer Support Team to request authorization for return and then send the package back to the warehouse at your own expense. Once the goods have been returned to the warehouse, their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return policy. The refund will be paid to the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

All products are closely inspected by our fulfillment and order processing team before packaging and shipping. However, if the product purchased has any defects, Dominie Luxury will be fully responsible for the return. You must contact our Customer Support Team and they will issue authorization for the return service and organize a carrier to pick up the products at the address indicated by you at no extra cost. A new delivery bill will be issued and sent to you by email, which you must print and attach to the package to be returned. Once the goods have been returned to the warehouse, their condition will be checked and the exchange or refund will be made. Refunds process within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms.

If you have the number of the delivery bill you can track the shipment of the return on the carrier’s website.

Items received as gifts can be returned or exchanged as described in the applicable Terms of Sale. For questions regarding our process, please contact our Customer Support Team.

For gifts received in the United States, please email our Customer Support Team at info@69.89.31.217 or call any time Monday through Friday between 9:00 am and 5:00 pm PST, (except on American national holidays) toll free at 1(855) 2-Luxury or 1(661) 222-7300.

You may return or exchange (for color or size) any item you have purchased through the Dominie Luxury website within the free return period as described in the applicable Terms of Sale. Items must be unused in original package with tags still attached.

The above policy applies only to products purchased on our website www.dominieluxury.com. We cannot accept returns or exchanges of products purchased through other non-affiliated websites, stores or boutiques. Our detailed return and exchange policy is available in our Terms of Sale.